Shipping policy

Shipping Policy

Thank you for your purchase from [Your Business Name]! We are delighted to share our original artwork with you. Please review our shipping policy below to help you understand how we handle orders, shipping, and delivery.

Processing Time

All orders are processed within 3-5 business days. Once your order is placed, we will confirm receipt and notify you when your artwork is on its way. Please note that custom or personalized pieces may take a bit longer—if that’s the case, we will inform you in advance.

Shipping Rates & Delivery

We currently offer shipping within South Africa and internationally. Shipping costs are calculated based on the destination and size of the artwork. During checkout, the applicable shipping fees will be displayed.

Domestic Shipping (South Africa):

  • Shipping typically takes 5-10 business days, depending on your location.

  • All orders are shipped with tracking via a trusted courier service.

  • Free shipping is available on orders over [insert amount] within South Africa.

International Shipping:

  • We offer international shipping to most countries.

  • International delivery times can vary between 10-30 business days depending on the destination.

  • Please note that international customers are responsible for any customs duties, taxes, or additional fees that may be charged by their local authorities.

Packaging

Your artwork will be carefully packaged to ensure it arrives in perfect condition. We use high-quality materials, including protective wrap and sturdy cardboard tubes or boxes, to prevent any damage during transit.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment and get real-time updates.

Missing or Damaged Items

If your order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will do our best to resolve the issue by either offering a replacement or providing a refund for the artwork.

Returns and Exchanges

We want you to love your artwork! If for any reason you are not satisfied, please reach out to us within 14 days of receiving your order. Due to the nature of our products (original artwork), we are unable to accept returns or exchanges unless the item is damaged upon arrival or was not what you ordered.

Contact Us

If you have any questions or need assistance with shipping, feel free to get in touch with us at [your email] or [phone number]. We’re happy to help!